Citation:

Dr. Yashpal Singh. "A Critical Analysis of New Consumer Protection Act-2019" International Research Journal of Economics and Management Studies, Vol. 2, No. 3, pp. 197-203, 2023.

Abstract:

The purpose of this study is to evaluate the shortcomings of the former Consumer Protection Act of 1986 and the improvements made to the new Consumer Protection Act of 2019. This study is exploratory and descriptive in nature, and it is entirely dependent on secondary sources. Furthermore, a comparison between the old and new Consumer Protection Act has been discussed in detail, and value addition in CPA-2019 has also been taken into consideration, such as Product Liability, Mediation Cell and establishment of Central Consumer Protection Authority etc. Besides, the implication of new CPA on various stakeholders, viz. manufacturer, seller, service provider, advertiser and celebrity endorser, were given due consideration. In the end, based on the experience of CPA-1986, the new legislation was also criticised because it would address one aspect of the problems, another aspect of problems remained untouched, namely, inadequate infrastructure, insufficient staff and highly overburdened District Consumer Courts etc.

References:

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Keywords:

Product Liability, Medication Cell, E-Commerce, Overburden and Celebrity Endorsers.