Citation:

Andi Hermawan, Andri Kusuma Wardani, Endang Susilowati, Ulfiah Hanum. "Strategy For Optimal Efforts to Improve The Quality of Teacher Services through Strengthening Knowledge Management, Interpersonal Communication, Organizational Support and Job Satisfaction" International Research Journal of Economics and Management Studies, Vol. 3, No. 11, pp. 106-118, 2024.

Abstract:

Service quality refers to how customers perceive the balance between meeting their requirements and want and accurately delivering goods and services to meet their expectations. These perceptions are directly tied to the caliber of goods, services, and human resources. Successful learning, the application of policies, creative and innovative endeavors, and the democratization of education are all largely dependent on teachers. In the field of education, teachers are the key figures and leaders. Thus, the presence of programs that specifically encourage, accompany, and aid in the ongoing development of teachers’ personal and professional attributes is a guarantee of an outstanding education. Preliminary research indicates that the permanent foundation teachers (GTY) service quality at Bogor Regency’s PGRI Vocational High Schools (SMK) is comparatively below ideal. Therefore, research is required to learn more about the factors involved in raising service quality. By investigating the effects of knowledge management, interpersonal communication, organizational support, and job satisfaction factors, this study seeks to enhance the quality of services provided to instructors at vocational schools. In an attempt to enhance the caliber of vocational school teacher solutions, this study employs the SITOREM approach for indicator analysis and the route analysis method to ascertain the relationship between the variables under investigation.

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Keywords:

Service Quality, Knowledge Management, Interpersonal Communication, Organizational Support, Job Satisfaction, SITOREM Analysis.