Citation:

Ayuriska Michelin, Achmad Sudiro, Ainur Rofiq. "The Effect of Quality of Work Life on Employee Performance with Mediation of Affective Commitment and Moderation of Perceived Organizational Support (Study of Insurance Brokers)" International Research Journal of Economics and Management Studies, Vol. 3, No. 11, pp. 309-316, 2024.

Abstract:

The purpose of this study is to examine how employee task performance is impacted by work-life quality, with a focus on emotional devotion and the modifying impact of perceived organizational support. The population of the study were insurance brokers who work at insurance brokerage companies established in Jakarta registered as members of the Association of Indonesian Insurance and Reinsurance Brokers. The research samples consist of 232 respondents. Structural Equation Modeling (SEM) Partial Least Square (PLS) analyzed with SMART PLS 3.3.9 application was used as the data analysis technique of the study. The study's results indicate that quality of work life significantly positively affects affective commitment and employee task performance. In addition, the results also show that affective commitment has a positive and significant effect on employee performance. The relationship between employee task performance and work-life quality is partially mediated by affective commitment. This study also demonstrates that the impact of work-life quality on employee task performance can be mitigated by perceived organizational support. It is anticipated that the research's conclusions will be used to help insurance brokerage firms establish, develop, and improve their resource management strategies.

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Keywords:

Affective Commitment, Employee Performance, Perceived Organizational Support, Quality of Work Life.