Citation:

Agus Hendrawan, Fathan Abdussalam. "Evaluation of User Satisfaction on QRIS E-Payment Application At Bank XYZ" International Research Journal of Economics and Management Studies, Vol. 3, No. 1, pp. 140-154, 2024.

Abstract:

The goal of this study is to determine user satisfaction with Bank XYZ's e-XYZcash, a mobile application that uses QRIS. The Technology Acceptance Model (TAM) was adjusted and analyzed using the Structural Equation Model (SEM), which was supported by the Smart Partial Least Squares (SmartPLS) application to connect the variables in each model. The results of this study were based on customer satisfaction with the e-XYZcash mobile application, and they can be used as a reference or learning tool. For the e-XYZcash application, there are two minor factors and six major factors.

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Keywords:

Evaluation, QRIS, Quick Respons Code System, Technology Acceptance Model, SEM – PLS.