Citation:

Twongyeirwe Uster, Agaba Moses, Kaaya Siraj. "Training and Employee Performance in Uganda: A Case of National Water and Sewarage Corporation" International Research Journal of Economics and Management Studies, Vol. 3, No. 3, pp. 41-49, 2024.

Abstract:

This study investigated the relationship between Training and Employee Performance in Uganda, considering the case of National Water and Sewerage Corporation-Rukungiri District. The study's specific goals were to examine the relationship between on-the-job training and employee performance, determine the relationship between off-the-job training and employee performance, and find out the challenges that affect training and employee performance at NWSC Rukungiri District. Senior human resource managers and managerial and technical personnel made up the sample of 96 respondents, and the study was conducted using a cross-sectional and descriptive survey approach. Self-administered questionnaires and interviews were used to gather primary data, and document reviews were used to gather secondary data. The research findings indicate a statistically significant positive relationship (r=0.701, p < 0.01) between on-the-job training and employee performance at NWSC-Rukungiri District. The study also found that off-the-job training and employee performance at NWSCRukungiri District had a moderately significant positive relationship (r=0.633, p < 0.01). The study also discovered that the main challenges to training at NWSC-Rukungiri District are lack of proper training approaches (β =7.153, p < 0.05), use of inappropriate training technology, and lack of training feedback (β =6.174, p < 0.05). The study concluded that improving onthe-job training would significantly improve workers' productivity. It was also determined that enhancing staff training outside of the workplace will only marginally enhance output. The study came to a further conclusion that the absence of training feedback, using appropriate training technology, and a lack of diversity in training methodologies are the main issues affecting training at NWSC-Rukungiri District. The study advised the corporation to adopt coaching, job instructional approaches, and apprenticeship on-the-job training methods to train employees in order to increase performance. The study also suggested that the corporation should adopt the use of role acting, simulation, and case challenges and embrace a variety of training modalities, such as individualised digital platforms, online instruction, and feedback on training outcomes to identify any training gaps that future initiatives should fill.

References:

[1] Abanis Turyahebwa, Agaba .M, Arthur S, Byamukama E and Sylvia Kalembe (2022), Leadership styles, talent management and employee performance in the hotel industry in Uganda; Kabale University Interdisciplinary Research Journal (KURJ), ISSN 2790-1394, Vol 1. Issue 2, pp. 49 – 66, pp.
[2] Agaba .M &Turyasingura J. B. (2022) Participatory Project Implementation and Sustainability of Government Funded Projects a Case study of Parish Development Model in Kabale District, Uganda. International Journal of Current Science Research and Review, 6(1), 620-633
[3] Agaba, M., Turyasingura, J. B., & Kabagambe, J. (2023). Lending appraisal and performance of SACCOS in district, Uganda. African Journal of Business Management, 17(2), 23-31
[4] Agaba M, Turyasingura J B and Kabagambe J D (2023), The Effect Of Strategic Implementation on Organizational Performance of Saccos In Southwestern Uganda, International Journal of Islamic Business and Management Review, Vol.3 No.2, e-ISSN: 2808-0939, pp.139-149.
[5] Agaba. M. and Emenike K. (2019). Brand equity and competitive advantage in alcoholic beverage products; International Journal of Management and Network Economics; Vol.4, No. 3, 2019; pp.246–262
[6] Agaba M, Kaaya S & Kyabarongo (2022), Provision of Managerial Skills by Micro Credit Institutions and Sustainability of MSMEs During COVID-19 Pandemic in Kigezi Region South Western Uganda. Science Journal of Business and Management.Vol. 10, No. 4, 2022, pp. 166-175. doi:10.11648/j.sjbm.20221004.12
[7] Agaba. M. and Kanyesiime A. (2019), Perceived Quality and Competitive Advantage in Beer Products In Kabale District, South Western Uganda; International Journal of Multidisciplinary and Current Educational Research; ISSN: 2581-7027, Vol. 1, Issue 5,pp. 14-22
[8] Arinaitwe P, Marus. E, Agaba M, Turyehebwa A, Bernard Patrick Ogwel and Fabien Mwosi, (2021) Financial Accountability Mechanisms in Local Governments in Uganda: a case of Kabale District Local Government, Journal of Accounting and Taxation, ISSN 2141-6664, Vol. 13(2), pp. 99-109, DOI:10.5897/JAT2021.0453
[9] Akther, S., & Rahman, M. S. (2022). Investigating training effectiveness of public and private banks employees in this digital age: an empirical study. International Journal of Manpower. https://doi.org/10.1108/IJM-04-2021-0240
[10] Armstrong, M. B., & Landers, R. N. (2018). Gamification of employee training and development. International Journal of Training and Development. https://doi.org/10.1111/ijtd.12124
[11] Baek, S., Gil, Y. H., & Kim, Y. (2021). VR-based job training system using tangible interactions. Sensors. https://doi.org/10.3390/s21206794
[12] BasuMallick , C. (2020). What is Employee Training? Definition, Program Types, Best Practices, and Examples. Available at: https://www.spiceworks.com/hr/learning-development/articles/what- is-employee-training/(Accessed on 23 Feb. 2023).
[13] Chand, S. (2018). Methods of Training: On-the-job Training Method and Off-the-Job Methods.Your Article Library.
[14] Chașovschi, C. E., Nastase, C., Popescu, M., Scutariu, A. L., & Condratov, I. A. (2021). Human resources training needs in the small and medium enterprises from cross-border arearomania-ukraine-republic of Moldova. Sustainability (Switzerland). https://doi.org/10.3390/su13042150
[15] Costello, M., Restifo, S. J., & Hawdon, J. (2021). Viewing anti-immigrant hate online: An application of routine activity and Social Structure-Social Learning Theory. Computers in Human Behavior. https://doi.org/10.1016/j.chb.2021.106927
[16] Esu, B., & J. Inyang, B. (2009). A Case for Performance Management in the Public Sector in Nigeria. International Journal of Business and Management, 4(4), 98–105. https://doi.org/10.5539/ijbm.v4n4p98
[17] Groen, B. A. C., Wouters, M. J. F., & Wilderom, C. P. M. (2017). Employee participation, performance metrics, and job performance: A survey study based on self-determination theory. Management Accounting Research. https://doi.org/10.1016/j.mar.2016.10.001
[18] Grund, C., & Titz, K. (2022). Affective commitment through further training: the roles of firm provision and employee participation. Review of Managerial Science. https://doi.org/10.1007/s11846-021-00460-1
[19] Hanna, R. C., Crittenden, V. L., & Crittenden, W. F. (2013). Social Learning Theory: A Multicultural Study of Influences on Ethical Behavior. Journal of Marketing Education. https://doi.org/10.1177/0273475312474279
[20] Kagaari, J., Munene, J. C., & Ntayi, J. M. (2010). Performance management practices, employee attitudes and managed performance. International Journal of Educational Management. https://doi.org/10.1108/09513541011067683
[21] Mbabazi M, and Agaba M. (2021)The Practice of Accounting Standards And Performance Of Commercial Banks In Kabale Municipality, South Western Uganda. (2021), SpecialJournal of Banking, Finance, and Management. ISSN-2710-2025, 1 (2): 1-15
[22] Marus. E., Natal. A. and Agaba .M. (2019), small, medium enterprises (SMEs), Environmental Management and Poverty Reduction in Western Uganda; International Journal of Research and Innovation in Social Sciences (IJRISS), Volume III, Issue VI, June 2019/ ISSN 2454- 618.
[23] Pichler, S., Varma, A., Yu, A., Beenen, G., & Davoudpour, S. (2014). High-performance work systems cultures and gender demography. Employee Relations. https://doi.org/10.1108/ER-11-2013-0165
[24] Pinho, C., Franco, M., & Mendes, L. (2020). Exploring the conditions of success in e-libraries in the higher education context through the lens of the social learning theory. Information and Management. https://doi.org/10.1016/j.im.2019.103208
[25] Pramono, A. C., & Prahiawan, W. (2021). Effect Of Training On Employee Performance With Competence And Commitment As Intervening. APTISI Transactions on Management (ATM). https://doi.org/10.33050/atm.v6i2.1742
[26] Schneider, B., Yost, A. B., Kropp, A., Kind, C., & Lam, H. (2018). Workforce engagement: What it is, what drives it, and why it matters for organizational performance. Journal of Organizational Behavior. https://doi.org/10.1002/job.2244
[27] Schwab-Reese, L. M., Drury, I., Allan, H., & Matz, K. (2020). "Oh, this is actually okay ": Understanding how one state child welfare training system adapted to the COVID-19 pandemic. Child Abuse and Neglect. https://doi.org/10.1016/j.chiabu.2020.104697
[28] Shields, J., Brown, M., Kaine, S., Dolle-Samuel, C., North-Samardzic, A., McLean, P., Robinson, J. (2015). Managing Employee Performance and Reward. In Managing Employee Performance and Reward. https://doi.org/10.1017/cbo9781139197120
[29] Stewart, J. S., Oliver, E. G., Cravens, K. S., & Oishi, S. (2017). Managing millennials: Embracing generational differences. Business Horizons. https://doi.org/10.1016/j.bushor.2016.08.011
[30] Thuo, D. W., & Muathe, S. M. . (2018). Workplace Environment and Employees Performance in the Public Sector: A Case of Ministry of Land, Housing and Urban Development Nairobi City. 1(Ii), 29–46.
[31] Tumi, N. S., Hasan, A. N., & Khalid, J. (2022). Impact of Compensation, Job Enrichment and Enlargement, and Training on Employee Motivation. Business Perspectives and Research. https://doi.org/10.1177/2278533721995353
[32] Turyasingura J B and Agaba. M (2023)Technological Factors And Coffee Consumption In Rukungiri District, Southwestern Uganda. International Journal of Academic Management Science Research (IJAMSR) ISSN: 2643- 900X Vol.6 Issue 10, Page:316-325
[33] Vasanthi, S., & Basariya, S. R. (2019). Pros and cons of on-the-job training versus off-the-job training. International Journal of Scientific and Technology Research

Keywords:

Employee Performance, National Water and Sewage Corporation, Training, Uganda.