Citation:

Dr. Aniceth Kato Mpanju, Alex Marwa. "Total Quality Management (TQM) Practices and Manufacturing SMEs’ Performance in Dar-es-Salaam Region" International Research Journal of Economics and Management Studies, Vol. 3, No. 4, pp. 228-237, 2024.

Abstract:

This study examined the effectiveness of Total Quality Management (TQM) practices and their impact on the business performance of manufacturing SMEs in Tanzania impact of innovation on the performance of Small and Medium Enterprises (SMEs) in Tanzania. The idea that SMEs can improve their performance by adopting TQM methods and so improve their business performance served as the driving force behind the study. The researcher collected data from 200 SMEs who are registered by the Small Industries Development Organization (SIDO) in Dar-es-Salaam. The study involved a survey design and primarily employed descriptive statistics such as frequency and percentage as well as weighted mean and ranking. Interpretations of means based on a 5-point Likert. Also, chi-square and multiple linear regression were used to estimate the impact of TQM on firm performance. Purposive sampling, convenience sampling, and snowball sampling were used to correct data. A survey research questionnaire that combined both open-ended and closed-ended questions was used. Results from the first hypothesis showed that leadership had significant impact on effect on the business performance of manufacturing SMEs in Tanzania (p < .05). Second hypothesis showed that effective implementation of management of process quality had significant impact on business performance (p < .05). Also, the result of the third hypothesis revealed that effective implementation of supplier quality had significant impact on business performance (p < .05). Furthermore, hypothesis four results revealed that strategy evaluation and control had impact on business expansion with (p < .05 and t-value = 7.708). From this study it is concluded that manufacturing SMEs need to focus more on leadership, management process quality, and supply quality management so as to realise high organisational performance.

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Keywords:

Effectiveness, Business Performance, SIDO, SMEs, TQM.