Citation:

Chhaya Kewalramani, Raj Mehta, Raghu Koilakonda. "Establishing a Change Management Center of Excellence (COE) for Digital Transformations" International Research Journal of Economics and Management Studies, Vol. 3, No. 6, pp. 30-33, 2024.

Abstract:

Digital transformation profoundly impacts businesses, reshaping industries and altering competitive dynamics. Beyond technology adoption, it entails fundamental shifts in operations, culture, and customer engagement. Effective change management is pivotal for organizations to adapt and thrive in this evolving landscape swiftly. This paper emphasizes the significance of establishing a Change Management Center of Excellence (COE) to navigate digital transformations adeptly. Drawing from extensive research underscores the critical role of change management in addressing challenges and fostering innovation during digital transitions. Additionally, it explores the strategic objectives, key functions, integration with existing structures, challenges, and proposed solutions associated with COEs. The paper provides valuable guidance for organizations embarking on digital transformation journeys through case studies and expert insights.

References:

[1] N. Ochara (2016). “The Nature of Digital Transformation” - Discusses the broad impacts of digital transformation across various aspects of human life and organizations. https://dx.doi.org/10.2139/ssrn.2804294
[2] P. Fehér, Z. Szabó, Krisztián Varga (2017). “Analysing Digital Transformation among Hungarian Organizations” - Highlights the influence of risk tolerance, development of IT skills, and innovation management on digital transformation readiness. https://dx.doi.org/10.18690/978-961-286-043-1.11
[3] Felicia M. Pelagalli (2016). "La trasformazione digitale: sviluppare competenze e culture" - Emphasizes the importance of digital skills and organizational culture in fostering innovation. https://dx.doi.org/10.4399/97888548993915
[4] Suhana Mokhtar, Norhayati Hussin, Nurul Syfa’ Mohd Tokiran, Hairani Wahab, Azman Ibrahim. “Digital Transformation in Information Management.” Published on November 25, 2020. http://dx.doi.org/10.6007/IJARBSS/v10-i11/9071
[5] Ines Mergel, Noella Edelmann, Nathalie Haug. “Defining digital transformation: Results from expert interviews.” Published on October 1, 2019. https://doi.org/10.1016/j.giq.2019.06.002
[6] C. Ebert, Carlos H. C. Duarte. “Digital Transformation.” Published on July 1, 2018. https://ieeexplore.ieee.org/document/8405624
[7] Marta Alić, M. Žagar (2016). “Social CRM as a platform for digital transformation” - Discusses the role of user experience and direct communication in advancing towards a digital economy. https://dx.doi.org/10.12660/gvexec.v16n2.2017.68671
[8] K. Basu (2015). “The Leader’s Role in Managing Change: Five Cases of Technology-Enabled Business Transformation” - Highlights effective leadership in managing technology-enabled business transformations. https://dx.doi.org/10.1002/JOE.21602
[9] Sabine Berghaus, A. Back (2017). “Disentangling the Fuzzy Front End of Digital Transformation: Activities and Approaches” - Describes activities and strategic prioritization in the initial phase of digital transformation. https://dblp.org/rec/conf/icis/BerghausB17.html
[10] Sabine Berghaus, Andrea Back (2016). “Stages in Digital Business Transformation: Results of an Empirical Maturity Study” - Discusses a maturity model for assessing and enhancing change management practices in digital transformations. https://dblp.org/rec/conf/mcis/BerghausB16.html
[11] V. Kupriyanovsky, Andrey Dobrynin, Sergey Sinyagov, D. Namiot (2017). “A holistic model of transformation in the digital economy - how to become digital leaders” - Discusses the role of COEs in fostering standardized outcomes in digital projects. https://dx.doi.org/10.1260/1757-2223.7.1.55
[12] Eduard Ionescu, Rodica Dragomiroiu, L. Hurloiu, P. Roșca (2014). “PRINCIPLES OF CHANGE MANAGEMENT” - Outlines key functions and strategic integration of COEs in managing digital transformations.https://dx.doi.org/10.1108/SD-08-2015-0128
[13] Sabine Berghaus (2016). “The Fuzzy Front-End of Digital Transformation: Three Perspectives on the Formulation of Organizational Change Strategies” - Discusses the necessity for COEs to adapt and interpret external signals adeptly. https://dblp.org/rec/conf/bled/Berghaus16.html
[14] Raffaele Belli (2017). "La trasformazione digitale nei modelli di Business: Il Digital Transformation Model" - Provides a comprehensive digital transformation model for strategic decision-making. https://dx.doi.org/10.1108/SD-08-2015-0128
[15] Richard R. Bahner, Linda K. Stroh (2015). “The Transformation Management Model: A Total Evaluation Route to Business Change Success” - Discusses the role of COEs in major multinational corporations navigating digital projects. https://dx.doi.org/10.1108/HRMID-12-2014-0163
[16] Dwina Febria (2015). “ANALYSIS AND DEVELOPMENT OF CHANGE MANAGEMENT FRAMEWORK IN JATIS SOLUTIONS” - Suggests focusing on culture, leadership, communication, and business elements interconnectedly for successful change implementation. https://dx.doi.org/10.1108/SD-08-2015-0128
[17] Glenn Archer (2015). “Leading change in a complex digital world” - Discusses the challenges faced by Government CIOs in developing a digital government strategy. (https://dx.doi.org/10.1002/JOE.

Keywords:

Business Transformation, Change Management, Digital Transformations, Organizational Change.