Citation:

Eighne Al Fassy Dwi Alya Eltamamy, I Nyoman Nurcaya, Ni Ketut Purnawati. "Analysis of the Implementation of Total Quality Management and Company Performance at Anisa Driving School in Bali " International Research Journal of Economics and Management Studies, Vol. 3, No. 7, pp. 240-250, 2024.

Abstract:

Total Quality Management (TQM) ensures that every job, process, and individual within a company performs correctly to meet customer expectations on time, standard, and defect-free. TQM can aid companies in achieving the highest quality and maintaining competitive advantage. Performance results from a company’s operational activities in optimally utilizing resources. Company performance is crucial to monitor as it influences corporate achievements. Anisa Driving School's TQM adoption and performance levels are the focus of this research. The study technique used was a quantitative approach to descriptive analysis. Effective implementation of the analytical findings for the TQM factors has been achieved. These variables include customer focus, continuous improvement, education and training perspectives, and staff empowerment. The performance level of Anisa Driving School, measured using the balanced scorecard method and assessed based on a performance scale, was categorized as good, with an average score of 0.6. Based on the findings, the company is encouraged to continue making continuous improvements to achieve customer satisfaction, enhance competitiveness, and realize optimal performance through ongoing performance measurement.

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Keywords:

Company Performance, Total Quality Management.