Citation:

Denta Felli Ananda, Satriyo Wibowo, Sarfilianty Anggiani. "Mediating Role of Discipline: Human Relation and Motivation as Antecedent of Employee Job Satisfaction" International Research Journal of Economics and Management Studies, Vol. 3, No. 8, pp. 49-55, 2024.

Abstract:

The manufacturing sector has been acknowledged as the main contributor to nationwide GDP in previous years. Thus, organizations within the manufacturing industry need to maintain the company and its workforce's performance, which can be attained through employee satisfaction. The purpose of this study is not only to determine the direct effect of human relations and motivation on employee satisfaction but also to examine the indirect effect of the mediating role from discipline to employee satisfaction at the production unit in PT. WSU. The respondents are all 105 employees at the production unit, and this study uses a saturated sampling technique. Primary data were collected through online questionnaires and analyzed with structured equation modelling partial least square. The result showed that human relations and motivation directly affected employee satisfaction; discipline complementary mediates the effect of human relations on job satisfaction and discipline also complementary mediates the role of the effect from motivation to job satisfaction. The implication of this study to both literature and practical is to give deeper insight into managing and retaining employee job satisfaction through its antecedent variables.

References:

[1] Badan Pusat Statistik, “Statistik Indonesia 2024,” Feb. 2024, Accessed: Jul. 25, 2024. [Online]. Available: https://www.bps.go.id/id/publication/2024/02/28/c1bacde03256343b2bf769b0/statistik-indonesia-2024.html
[2] Badan Pusat Statistik, “Statistik Indonesia 2022,” 2022, Accessed: Apr. 07, 2024. [Online]. Available: https://www.bps.go.id/id/publication/2022/02/25/0a2afea4fab72a5d052cb315/statistik-indonesia-2022.html
[3] Kementrian Perindustrian Republik Indonesia, “Menilik Capaian Industrialisasi, Kontribusi Sektor Manufaktur RI di Atas Rata-rata Dunia.” Accessed: Jun. 25, 2024. [Online]. Available: https://kemenperin.go.id/artikel/24571/Menilik-Capaian-Industrialisasi,-Kontribusi-Sektor-Manufaktur-RI-di-Atas-Rata-rata-Dunia
[4] M. Figueiredo, J. J. Ferreira, and D. Vrontis, "Perspectives on dynamic capabilities and ambidexterity in born-global companies: Theoretical framing, review and research agenda," Journal of International Management, 2023, doi: 10.1016/j.intman.2023.101099.
[5] D. Vrontis, H. El Chaarani, Z. El Abiad, S. El Nemar, and A. Yassine Haddad, "Managerial innovative capabilities, competitive advantage and performance of healthcare sector during Covid-19 pandemic period," Foresight, vol. 24, no. 3–4, pp. 504–526, Apr. 2022, doi: 10.1108/FS-02-2021-0045.
[6] A. Al Mamun, "Access to Credit, Education and Entrepreneurial Competencies: A Study among Women Micro-entrepreneurs in Malaysia," Vision, vol. 20, no. 3, pp. 159– 168, 2016, doi: 10.1177/0972262916651510.
[7] M. Melinda and D. F. Ananda, “Pengaruh Motivasi Kerja dan Faktor Lainnya terhadap Disiplin Kerja CV SBE,” vol. 3, no. 3, pp. 81–88, 2023, [Online]. Available: http://jurnaltsm.id/index.php/EJMTSM
[8] W. Van Eerde and H. Thierry, "Vroom’s Expectancy Models and Work-Related Criteria: A Meta-Analysis,” 1996.
[9] V. Venkatesh, M. G. Morris, G. B. Davis, and F. D. Davis, “User acceptance of information technology: Toward a unified view,” MIS Q, vol. 27, no. 3, pp. 425–478, 2003, doi: 10.2307/30036540.
[10] P. Y. Chua, S. Rezaei, M. L. Gu, Y. M. Oh, and M. Jambulingam, “Elucidating social networking apps decisions: Performance expectancy, effort expectancy and social influence,” Nankai Business Review International, vol. 9, no. 2, pp. 118–142, Jun. 2018, doi: 10.1108/NBRI-01-2017-0003.
[11] K. J. Harris, K. S. Murphy, R. B. DiPietro, and N. D. Line, “The antecedents and outcomes of food safety motivators for restaurant workers: An expectancy framework,” Int J Hosp Manag, vol. 63, pp. 53–62, May 2017, doi: 10.1016/j.ijhm.2017.02.004.
[12] W. Astuti and L. Amalia, “The Relationship between Work Motivation, Job Satisfaction, and Employee Performance: The Moderating Role of Psychology Capital and The Mediating Role of Organizational Commitment,” Jurnal Manajemen Teori dan Terapan| Journal of Theory and Applied Management, vol. 14, no. 2, p. 102, Aug. 2021, doi: 10.20473/jmtt.v14i2.26192.
[13] J. Kumari and J. Kumar, “Influence of motivation on teachers’ job performance,” Humanit Soc Sci Commun, vol. 10, no. 1, Dec. 2023, doi: 10.1057/s41599-023-01662-6.
[14] S. Jang, Y. Chung, and H. Son, “Employee participation in performance measurement system: focusing on job satisfaction and leadership,” International Journal of Productivity and Performance Management, vol. 72, no. 7, pp. 2119–2134, Aug. 2023, doi: 10.1108/IJPPM-08-2021-0448.
[15] B. Schyns and M. A. Croon, “A model of task demands, social structure, and leader-member exchange and their relationship to job satisfaction,” International Journal of Human Resource Management, vol. 17, no. 4, pp. 602–615, Apr. 2006, doi: 10.1080/09585190600581378.
[16] Gary Dessler, Human Resource Management, 15th ed. America: Pearson, 2017.
[17] J. Cooper, “Post-COVID-19 Employee Satisfaction: An Examination of Flexible Work Arrangements,” May 2023. [Online]. Available: https://aquila.usm.edu/honors_theseshttps://aquila.usm.edu/honors_theses/889
[18] N. Shahmohammadi, “The Relationship between Management Style with Human Relations and Job Satisfaction among Guidance Schools’ Principals in District 3 of Karaj,” Procedia Soc Behav Sci, vol. 205, pp. 247–253, Oct. 2015, doi: 10.1016/j.sbspro.2015.09.069.
[19] S. L. Ratnasari, S. Wulandari, and M. A. Hadi, “Pengaruh Perceived Organizational Support, Human Relation, Kompetensi dan Disiplin Kerja terhadap Kinerja Karyawan,” Dimensi, vol. 11, no. 1, pp. 115–126, 2022.
[20] D. Vujičić, A. Jovičić, D. Lalić, S. Gagić, and A. Cvejanov, “The relation between job insecurity, job satisfaction and organizational commitment among employees in the tourism sector in Novi Sad,” Economic and Industrial Democracy, vol. 36, no. 4, pp. 633–652, Nov. 2015, doi: 10.1177/0143831X14527017.
[21] R. Yadav, N. S. Chaudhary, D. Kumar, and D. Saini, “Mediating and moderating variables of employee relations and sustainable organizations: a systematic literature review and future research agenda,” Nov. 24, 2023, Emerald Publishing. doi: 10.1108/IJOA-12-2021-3091.
[22] R. Tanjung, H. Agus Romi, and M. Aminudin Hadi, “Asian Journal of Management Entrepreneurship and Social Science The Effect Of Work Motivation, Human Relation, Work Discipline, And Work Ethos On The Performance Of Polri,” 2022. [Online]. Available: https://ajmesc.com/index.php/ajmesc
[23] H. Krskova, C. Baumann, Y. Breyer, and L. N. Wood, “The skill of discipline – measuring FIRST discipline principles in higher education,” Higher Education, Skills and Work-based Learning, vol. 11, no. 1, pp. 258–281, Feb. 2021, doi: 10.1108/HESWBL-10-2019-0128.
[24] F. A. Hutagalung and Humaizi, “The Effect of Human Relation on Employee Performance Improvement at PT Wijaya Karya (WIKA Beton) Binjai,” Aug. 2020.
[25] D. Purwana, T. A. Monoarfa, and I. Febrilia, “Development of Web-based Commerce Lapaksenggol.com as a Medium of Promotion and Marketing for SMEs in East Jakarta,” Jurnal Pemberdayaan Masyarakat Madani (JPMM), vol. 7, no. 1, pp. 140–165, Jun. 2023, doi: 10.21009/JPMM.007.1.12.
[26] R. N. Purbasari, A. Thoyib, and D. W. Irawanto, “The Mediating Role of Motivation and Its Relationship with Performance,” vol. 17, 2022, doi: 10.5281/zenodo.7157349.
[27] F. Susanti, Zakariyah, M. Komalasari, and J. Warlizasusi, “Pengaruh kepemimpinan dan Motivasi Kerja Pegawai Terhadap Kedisiplinan Guru di Madrasah Aliyah Negeri,” Kharisma: Jurnal Administrasi Pendidikan Islam, vol. 2, no. 2, pp. 91–102, Oct. 2023.
[28] S. Pawirosumarto, P. K. Sarjana, and R. Gunawan, “The effect of work environment, leadership style, and organizational culture towards job satisfaction and its implication towards employee performance in Parador hotels and resorts, Indonesia,” International Journal of Law and Management, vol. 59, no. 6, pp. 1337–1358, 2017, doi: 10.1108/IJLMA-10-2016-0085.
[29] I. N. Latifah, A. A. Suhendra, and I. Mufidah, “Factors affecting job satisfaction and employee performance: a case study in an Indonesian sharia property companies,” International Journal of Productivity and Performance Management, vol. 73, no. 3, pp. 719–748, Mar. 2024, doi: 10.1108/IJPPM-03-2021-0132.
[30] W. Waskito and A. Wulandari, “Pengaruh Motivasi Kerja dan Lingkungan Kerja Terhadap Kinerja Karyawan Dengan Disiplin Kerja Sebagai Variabel Intervening,” Jurnal Pengembangan Wiraswasta, vol. 24, no. 1, p. 23, Aug. 2022, doi: 10.33370/jpw.v24i1.772.
[31] R. Dharma, H. Hady, Lusiana, M. Ridwan, and S. R. Mulyani, “The Influence of Work Discipline and Organizational Culture on Employee Performance with Job Satisfaction as an Intervening Variable,” International Journal of Social Science and Business, vol. 7, no. 3, pp. 748–757, Oct. 2023, doi: 10.23887/ijssb.v7i3.53743.
[32] M. Gagné and E. L. Deci, “Self-determination theory and work motivation,” J Organ Behav, vol. 26, no. 4, pp. 331–362, Jun. 2005, doi: 10.1002/job.322.
[33] G. P. Latham and E. A. Locke, “A Theory of Goal Setting and Task Performance,” The Academy of Management Review, vol. 16, no. 2, p. 480, Apr. 1991, doi: 10.2307/258875.
[34] D. H. Perkasa, M. Imelda Novita Susiang, Y. Herawaty, W. Desty Febrian, . F., and R. Dhyan Parashakti, “Motivation, Work Discipline, and Satisfaction on Employee Performance of PT. Vindo Post-pandemic Covid-19: A Proposed Study,” KnE Social Sciences, Jul. 2023, doi: 10.18502/kss.v8i12.13674.
[35] A. T. Helmi, I. Aknuranda, and M. C. Saputra, “Analisis Dan Pemodelan Proses Bisnis Menggunakan Business Process Improvement (BPI) Pada Lembaga Bimbingan Belajar (Studi Kasus: Lembaga Bimbingan Belajar Prisma),” 2018. [Online]. Available: http://j-ptiik.ub.ac.id
[36] S. F. Pratama et al., “Pengaruh Gaya Kepemimpinan, Disiplin Kerja, Lingkungan Kerja terhadap Kinerja Karyawan PT Navya Retail Indonesia,” vol. 28, no. 01, pp. 107–121, 2023, [Online]. Available: https://ojs.unud.ac.id/index.php/bse/
[37] J. A. Roberts and M. E. David, “Boss phubbing, trust, job satisfaction and employee performance,” Pers Individ Dif, vol. 155, Mar. 2020, doi: 10.1016/j.paid.2019.109702.
[38] T. Prasetyaningrum and H. Hendarsjah, “The Mediation Role of Job Satisfaction and Organizational Commitment In The Relationship Between Person-Organization Fit (PO Fit) and Employee Performance,” Business Review and Case Studies, Apr. 2022, doi: 10.17358/brcs.3.1.74.
[39] A. Eliyana, S. Ma’arif, and Muzakki, “Job satisfaction and organizational commitment effect in the transformational leadership towards employee performance,” European Research on Management and Business Economics, vol. 25, no. 3, pp. 144–150, Sep. 2019, doi: 10.1016/j.iedeen.2019.05.001.

Keywords:

Human Relations, Discipline, Motivation, Employee Job Satisfaction.