Citation:

Salome Chkheidze. "Quality before Scale: Why Logistics Platforms Fail Without Process Discipline" International Research Journal of Economics and Management Studies, Vol. 4, No. 12, pp. 115-121, 2025. Crossref. http://doi.org/10.56472/25835238/IRJEMS-V4I12P114

Abstract:

Digital logistics platforms have emerged as a dominant organizational form in contemporary supply chain management, promising efficiency, scalability, and market transparency through technology-driven coordination. However, despite significant investment and technological sophistication, many logistics platforms fail to achieve sustainable growth. This article argues that a critical, yet underexplored cause of failure lies in the absence of process discipline and quality-oriented management prior to scaling. Drawing on principles of process-based management and quality management systems—particularly those aligned with ISO 9001 philosophy—the paper develops a conceptual framework explaining why premature scaling undermines operational stability, trust, and long-term performance. The study contributes to the literature by shifting the focus from technological and financial determinants of platform success toward managerial discipline, governance, and process maturity.

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Keywords:

Logistics Platforms, Process Discipline, Quality Management, Iso 9001, Scalability, Platform Failure.