Citation:

Hafis Makayaino, Haris Maupa, Indra Widjaja. "The Influence of Equity of Access, Financial Protection, and Quality of Service on Public Service Performance through Mandatory Spending" International Research Journal of Economics and Management Studies, Vol. 4, No. 12, pp. 122-128, 2025. Crossref. http://doi.org/10.56472/25835238/IRJEMS-V4I12P115

Abstract:

Digital logistics platforms have emerged as a dominant organizational form in contemporary supply chain management, promising efficiency, scalability, and market transparency through technology-driven coordination. However, despite significant investment and technological sophistication, many logistics platforms fail to achieve sustainable growth. This article argues that a critical, yet underexplored cause of failure lies in the absence of process discipline and quality-oriented management prior to scaling. Drawing on principles of process-based management and quality management systems—particularly those aligned with ISO 9001 philosophy—the paper develops a conceptual framework explaining why premature scaling undermines operational stability, trust, and long-term performance. The study contributes to the literature by shifting the focus from technological and financial determinants of platform success toward managerial discipline, governance, and process maturity.

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Keywords:

Equity of Access; Financial Protection; Quality of Service; Mandatory Spending; Public Service Performance.