Citation:

Titto Devianto, Dr. Henndy Ginting, S.Psi., M.Si.Psikolog. "Mapping HR Management Roles: Management Expectation and Employee Perception" International Research Journal of Economics and Management Studies, Vol. 4, No. 1, pp. 212-216, 2025.

Abstract:

The study addresses the mapping of management expectations with employee expectations in a coal transportation company, focusing on Ulrich’s HR roles. The research aims to enhance the strategic role of People & Organization (P&O) within the organization to support the company’s transition through strategic planning, roadmaps, and digitalization. Employee complacency is identified as a significant issue, necessitating opportunities for reskilling, upskilling, and transitioning to alternative employment pathways to mitigate the social impact of industry changes and ensure workforce sustainability. The study’s objectives include understanding management expectations and employee perceptions of P&O roles and defining the strategic role of P&O in solving business issues. It discusses how digital tools can be used to solve business problems while strengthening the role of P&O in talent management. The study applies the Ulrich model, which classifies P&O roles into Strategic Partner, Administrative Expert, Employee Champion, and Change Agent, to guide the investigation. This study conducts a literature review, interviews, and questionnaires to explore the practical application of the Ulrich model in coal transformation companies. The sample was taken from 70 participants from different departments. It is divided into 60% in Samarinda and 40% in Jakarta. Results indicate that the gap exists between management expectations and employee perceptions, where employees rate the strategic role of P&O more than management. The study concludes that the most crucial step for an improvement in a company’s competitive advantage in an ever-evolving industry landscape is the increasing management’s perception of the strategic role played by P&O.

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Keywords:

Dave Ulrich, Digitalization, P&O Strategic Roles, Talent Management.