Citation:

Alexander Sebastian Wangsadinata, Natalia Christiani. "The Effect of Training and Development Program, Working Culture, and Leadership on Employee Performance at Grand Padis Hotel Bondowoso" International Research Journal of Economics and Management Studies, Vol. 4, No. 2, pp. 73-80, 2025.

Abstract:

Since the tourism industry in Indonesia is growing, the demand for hotels and places to stay is also growing, especially in places close to tourist destinations. The Grand Padis hotel is the only 4-star hotel in Bondowoso, making it the hotel with the highest standard in this regency. Becoming a hotel with the highest standard means they are demanded to give the best service and hospitality quality. This study was conducted with the aim of analyzing the effect of the training and development programs, working culture, and leadership on employee performance at Grand Padis Hotel Bondowoso. The research was conducted using quantitative analysis methods. The population of this research is employees of Grand Padis Hotel Bondowoso. The sampling technique used in this study is enumerated sampling. The number of respondents who were collected was 76 respondents. The results of the study found that partially and simultaneously, training and development programs, working culture, and leadership had a positive and significant effect on employee performance at Grand Padis Hotel Bondowoso.

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Keywords:

Training And Development Program, Working Culture, Leadership, Employee Performance.