Citation:

Rina Indah Hariyati, Dyah Erny Herwindiati, Mahlia Muis, Haris Maupa. "Exploring the Impact of Supply Chain Quality Management Dimensions on Innovation Performance in Medical Device Distribution Companies" International Research Journal of Economics and Management Studies, Vol. 4, No. 2, pp. 89-94, 2025.

Abstract:

This study investigates the impact of management support and commitment, supplier participation, and customer focus on innovation performance in the medical device distribution sector in Indonesia. Conducted across companies operating in Sumatra, Java, and Kalimantan, the research captures the unique dynamics of Supply Chain Quality Management (SCQM) in regions pivotal to the national economy. Employing purposive sampling and multiple linear regression analysis, the findings reveal that management support and commitment significantly enhance innovation performance (Std. Coeff: 0.315, p = 0.001), emphasizing the critical role of leadership and strategic resource allocation. Supplier participation also positively influences innovation performance (Std. Coeff: 0.303, p = 0.002), highlighting the importance of collaborative partnerships in fostering innovation. Furthermore, customer focus is shown to significantly improve innovation performance (Std. Coeff: 0.305, p = 0.001), underscoring the value of a customer-centric approach in driving innovation. The study contributes to SCQM literature by extending its application to the medical device distribution sector and provides actionable insights for improving innovation outcomes through enhanced supply chain practices.

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Keywords:

Supply Chain Quality Management, Innovation Performance, Management Support, Supplier Participation, Customer Focus.