Geetha Rani Prakasam, Amanda Towi. "Harnessing the Facebook for Online Marketing in Papua New Guinea: How does it Transpire?" International Research Journal of Economics and Management Studies, Vol. 4, No. 4, pp. 96-110, 2025.
Digital Marketplaces, in the case of Papua New Guinea, is in its infancy stage. The mobile penetration rate of one-bang (basic phone) subscribers is 30 per cent of the total population, with a very skewed distribution favoring the capital city. In addition, the enabling technology for online marketing has only started or is in the process of surfacing. Against this background the queries here are (i) 'Is E-commerce occurring in Papua New Guinea (PNG) if at all other than Port Moresby? (ii) As an Alternative, is S-commerce the potential? (iii) If yes, is the same S-commerce operating elsewhere viable for PNG? (iv) What is working in PNG? To comprehend this, we investigate the sample of online vendors through Facebook through the Snowballing data collection method. Having investigated these questions, the study further investigates how the Facebook is utilized as partly an onsite marketing site in PNG. And finally, we attempt to respond to why E-commerce or S-commerce was impossible in PNG? This discussion gives insight into the difficulties of digital marketing in PNG. Purpose: The purpose of the paper is to explore a series of sequential questions, viz., (i) Is E-commerce happening in Papua New Guinea (PNG) if at all other than Port Moresby? (ii) As an Alternative, is S-commerce a possibility? (iii) If so, is the same S-commerce operating elsewhere that works out for PNG? (iv) What is it that is working in PNG? Design/Methodology/Approach: With one of the less developed digital technologies and consequently the online advertising in Papua New Guinea recording one of the lowest internet and subscriber rates, Facebook is utilized as somewhat of an onsite advertising site in PNG. The paper applies the research design of capturing these quasi-online vendors using their Facebook profiles. These online vendors through Facebook have been gathered using a snowballing sampling approach. We contacted online sellers using a Snowballing Method. Online sellers on Facebook are identified from the time between April-May, 2022. This way, we could identify 242 Facebook online sellers at the time of the survey.
[1] Asadullah A, Isam F and A Kankanhalli (2018), Digital Platforms: A Review and Future Directions, paper presented at the Twenty-Second Pacific Asia Conference on Information Systems, Japan 2018
[2] Gawer Annabelle (2022), “Digital Platforms and Ecosystems: Remarks on the Dominant Organizational Forms of the Digital Age”, Innovation, 24:1, 110-124, DOI: 10.1080/14479338.2021.1965888
[3] GSMA, (2019a), The Mobile Economy Pacific Islands 2019, London, UK: GSM Association.
[4] GSMA, (2019b), Digital Transformation: The Role of Mobile Technology in Papua New Guinea, GSM Association.
[5] Gustavsen Alexa, (2022), Types of Digital Marketing, 31.08.2022 available at https://www.snhu.edu/about-us/newsroom/business/types-of-digital-marketing downloaded as on 25.10.2022
[6] Koga Hioroshi (2018), An Essay on the Taxonomy and Trajectory of Social Media Marketing: From Customer Information to Customer Experience, The Review of Socionetwork Strategies (2019) 13:19–31; https://doi.org/10.1007/s12626-019-00031-7
[7] Liang, T., and Turban, E. (2012), Introduction to the special issue social commerce: A research framework for social commerce. International Journal of Electronic Commerce, 16(2):5-13.
[8] Pagani, M. 2013. “Digital Business Strategy and Value Creation: Framing the Dynamic Cycle of
[9] Control Points,” MIS Quarterly (37:2), pp. 617–632.
[10] UNCTAD (2020) Covid-19 and e-commerce impact on businesses and policy responses (unctad.org), available at https://unctad.org/system/files/official-document/dtlstict2020d12_en.pdf
[11] UNCTAD (2021), Manual for the Production of Statistics on the Digital Economy 2020 Revised Edition, United Nations Conference on Trade and Development, United Nations.
[12] World Bank, (2014), Rural Communications Project, Papua New Guinea: Connecting People in One of the Most Isolated Places on Earth, World Bank.
[13] Zutshi Aneesh, Tahereh Nodehi, Antonio Grilo, Belma Rizvanović, (2019), The Evolution of Digital Platforms, Computers & Industrial Engineering, 136 in Advances in Management Research (pp.41-50), DOI:10.1201/9780429280818-3,
[14] Based on https://squarecircle.org/portfolio/the-impact-of-mobile-banking-in-papua-new-guinea/ Square Circle Insight: Insight for Development: downloaded as on 26.10.2022.
[15] Using the statistics on Unique Subscriber Penetration, subscriber penetration rates are defined as total number of people in a country that own a mobile phone expressed as a percentage of the total population.
[16] The ecosystem as illustrated in flow chart 1 on the introduction section in PNG is either absent or under developed in almost all the seven key areas.
[17] https://www.investopedia.com/terms/s/social-media-marketingsmm.asp?hid=e4177c4cd363874079768469dbec8edd9549919a&did=9763901-20230724
[18] As reported in the Editorial, International Journal of Retail & Distribution Management, Vol. 47 No. 12, 2019 pp. 1225-1231.
[19] Around 70% of PNG’s population borrow money from their relatives and wantoks and moneylenders. Moreover, only 5% of PNG’s inhabitants resort to formal institutions.
Digital Markets, internet, E-commerce, S-commerce, Facebook.