Citation:

Marliana Oktaria Lifan, Tiris Sudrartono. "Administration Optimization in Improving the Service Quality of Bumdes Mitra Mandiri Sajau Bulungan in North Kalimantan" International Research Journal of Economics and Management Studies, Vol. 4, No. 9, pp. 16-23, 2025. Crossref. http://doi.org/10.56472/25835238/IRJEMS-V4I9P102

Abstract:

This study seeks to examine the impact of administrative optimization on service quality at BUMDes Mitra Mandiri Sajau, emphasizing the efficiency of administrative management and the enhancement of community service quality. The discussion encompasses the impact of administrative management at BUMDes on service quality, alongside the challenges encountered, including technological constraints, Human Resources (HR), and the necessity for facility enhancements. The study employs a descriptive qualitative methodology, gathering data via interviews, observations, and documentation to comprehend the prevailing phenomenon. The results showed that the administration has gotten better, but there are still problems with the speed of service, system integration, and not enough trained staff. The results show that administrative optimization makes services more reliable and responsive, but there is still room for improvement in the areas of empathy and physical evidence of service. Based on these findings, it is suggested that technology be improved, human resources be trained, service facilities be improved, and regular evaluations be done to keep the quality of service high at all times.

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Keywords:

Administrative Optimization, Service Quality, Technology, Human Resources.