Citation:

Fulgence Mwachia Kagwa, Angela Wairimu Kaguara. "Shareholder Expectations on Project Performance of Bus Rapid Transit, Kenya" International Research Journal of Economics and Management Studies, Vol. 5, No. 3, pp. 165-177, 2026. Crossref. http://doi.org/10.56472/25835238/IRJEMS-V5I3P120

Abstract:

Bus Rapid Transit (BRT) has become a critical solution towards improving urban transport, decongestion, and the efficiency of transport in the ever-growing cities. The effective implementation of large-scale infrastructural projects, like BRT, depends on the effective management of the expectations of stakeholders during the entire life cycle of the project. However, many infrastructure developments have been characterized by delays, cost escalations, and the loss of confidence of the stakeholders due to deficient involvement, poor communication channels, and unsatisfactory transparency in project governance frameworks. The present paper has investigated how shareholder expectations influence the performance of BRT projects in Kenya. The study was a descriptive survey, where structured questionnaires were used to collect information about stakeholders involved in the BRT project. Data analysis was done through descriptive statistics, correlation analysis, and multiple regression. Results have shown that the factors of stakeholder expectations play an important role in project performance. External stakeholder expectations (β= 0.546), timely and transparent communication with stakeholders (β= 0.421), and the presence of the Matatu Owners Association and donor agencies (β = 0.397) were found to have a positive and statistically significant influence on the project performance, especially on the budget compliance. This paper concludes that stakeholder engagement and a clear communication process promote the performance of major transport infrastructure projects. It suggests that policymakers should intensify stakeholder engagement systems and institutionalize participatory governance systems. Further studies are required on further governance and financial factors that affect the performance of infrastructure projects in the future.

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Keywords:

Bus Rapid Transit (BRT), Infrastructure Project Performance, Stakeholder Expectations, Stakeholder Engagement, Transport Infrastructure.