Citation:

Sikuku Isaac, Hindatu Yerima, Naziru Mohammed musalli, Mukhtar Abdullahi. "Evaluating the Influence of Ethical Codes of Conduct on Public Service Delivery in Local Governments of the Mount Elgon Region, Eastern Uganda" International Research Journal of Economics and Management Studies, Vol. 5, No. 4, pp. 25-34, 2026. Crossref. http://doi.org/10.56472/25835238/IRJEMS-V5I4P104

Abstract:

This study examines the impact of compliance with ethical codes of conduct on the quality of public service delivery in local governments within the Mount Elgon region of Eastern Uganda. It addresses the extent at which ethical standards influence efficiency, accountability, and public trust in services. A mixed-methods approach was utilised, integrating qualitative data from interviews and focus group discussions with public servants and community stakeholders along with quantitative data regarding service delivery outcomes and compliance with established ethical standards. The results demonstrate a substantial positive correlation between compliance with ethical norms and the quality of public service provision. Local governments that showed stricter adherence to ethical rules achieved enhanced service efficiency, reinforced accountability procedures, and elevated community trust. The results underscore the pivotal role of ethical behaviour in strengthening governance and improving service delivery effectiveness. The ramifications are particularly significant for the healthcare sector, where trust, transparency, and accountability are crucial for effective service delivery. The study emphasises the necessity for strong ethical frameworks in public institutions and advocates the incorporation of ethical norms into employee training, institutional policy, and governance procedures. Enhancing ethical compliance can significantly improve the effectiveness, accountability, and trustworthiness of public service delivery in the region.

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Keywords:

Mount Elgon Region, Ethical Code of Conduct, Public Services Delivery, Local Government, Community Trust.