: 10.56472/25835238/IRJEMS-V5I5P106
Tri Puji Astuti, Anggara Wisesa. "Organizational Learning and Knowledge Management in Driving ESG Performance: A Case Study of an Indonesian Heavy Equipment Services Conglomerate" International Research Journal of Economics and Management Studies, Vol. 5, No. 5, pp. 46-61, 2026. Crossref. http://doi.org/10.56472/25835238/IRJEMS-V5I5P106
This study aims to investigate the factors contributing to the ESG (Environmental, Social, and Governance) performance gap across business units and to identify strategic enablers that can strengthen ESG performance within a multi-entity organization. The research adopts a qualitative approach using a single embedded case study design in one of Indonesia’s leading heavy equipment services conglomerates. Data were collected through semi-structured interviews and document analysis, and analyzed using thematic analysis, cross-entity comparison, and pattern matching. The findings reveal that the ESG performance gap is primarily driven by variations in organizational learning (OL) practices and knowledge management (KM) capabilities across entities. Key issues include inconsistent ESG understanding, fragmented knowledge sharing, weak knowledge storage systems, and limited application of ESG-related knowledge in operational processes. Organizational learning plays a critical role in shaping adaptive capacity, while knowledge management acts as a mediating mechanism that translates learning into operational capabilities. This study identifies several strategic enablers, including strengthening shared vision, improving cross-entity knowledge sharing mechanisms, developing integrated ESG data systems, and enhancing knowledge application in decision-making processes. The study contributes to the literature by providing empirical evidence on the OL–KM–ESG relationship in a multi-entity context and offers practical recommendations for improving ESG performance consistency.
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Case Study, ESG Performance, Knowledge Management, Organizational Learning, Sustainability.