Citation:

I. Arulprakash, R. Devadahrshini. "A Study on Employee Wellbeing and Mental Health Practices in Post-Pandemic Workplace" International Research Journal of Economics and Management Studies, Vol. 5, No. 5, pp. 146-150, 2026. Crossref. http://doi.org/10.56472/25835238/IRJEMS-V5I5P117

Abstract:

This study examines the evolving landscape of employee well-being and mental health in the post-pandemic workplace, focusing on customer-facing roles characterized by rotational shifts and high operational demands. Findings indicate that emotional regulation, particularly surface acting, is highly prevalent among a young workforce, leading to significant emotional dissonance, stress, emotional exhaustion, and burnout. Furthermore, the study identifies that these challenges directly contribute to reduced job satisfaction, lower commitment, and increased turnover intentions. The results emphasize that mental health struggles are widespread and driven by the pressure to maintain professional service during challenging customer interactions. To address these issues, the study proposes targeted interventions, including emotional intelligence training, enhanced shift management, supportive supervision, and comprehensive wellness programs. The study concludes that prioritizing psychological safety and addressing the adverse effects of emotional labor are essential for long-term employee resilience and organizational success.

References:

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Keywords:

Post-Pandemic Workplace, Emotional Labor, Employee Well-being, Burnout, Mental Health, Customer-Facing Roles, Organizational Commitment.