Citation:

Selamat W. Hia. "A Structured Evaluation of ISO 10009:2024 Quality Tools in Supporting ISO 9001-Based Quality Management Systems" International Research Journal of Economics and Management Studies, Vol. 5, No. 6, pp. 211-222, 2026. Crossref. http://doi.org/10.56472/25835238/IRJEMS-V5I6P124

Abstract:

This study evaluates the applicability and effectiveness of quality tools in ISO 10009:2024 for supporting ISO 9001-based Quality Management Systems (QMS). The objective is to bridge the gap between standard-based guidance and practical industrial implementation. The research employs a document analysis approach, focusing exclusively on the ISO 10009:2024 standard to systematically examine the characteristics, scope, and usability of its quality tools. A multi-dimensional classification framework is developed based on functional role, data requirements, PDCA alignment, area of use, and improvement stage. The results indicate that although ISO 10009 provides a comprehensive repository of tools, their effectiveness is highly context-dependent, influenced by organizational maturity, data capability, and resource availability. Basic tools are widely applicable, while advanced tools face adoption barriers due to complexity. This study contributes by reframing ISO 10009 as a decision-support toolbox and providing a structured classification framework that enhances tool selection and supports context-driven implementation.

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Keywords:

ISO 10009:2024, Quality Tools, Continuous Improvement, PDCA Cycle, Operational Excellence, ISO 9001.