Citation:

Damaro Olusoji Arubayi. "Coercive Management Behavior and Employees’ Satisfaction in the Hospitality Sector in Delta State Nigeria" International Research Journal of Economics and Management Studies, Vol. 2, No. 1, pp. 142-154, 2023.

Abstract:

This study examined the relationship between coercive management behavior and employees satisfaction using the hospitality industry as a case study. The study looked at salary reduction, suspension, rest period withdrawal, giving extra work for none compliance which are forms of coercive behaviours exhibited by management as the independent variables and their relationship with employees satisfaction as the dependent variable. The study adopted a descriptive survey research design, was guided by five research questions and five hypotheses were raised by the researcher in line with the study objectives. Four (4) hotels with a population of 216 employees were randomly selected within Warri metropolis of Delta state and a sample size of 140 which was derived with Taro Yamane formula was used as participant for the study and used a questionnaire that was duly validated by the supervisor who is an expert as instruments to collect data. Of the 140 copies of the questionnaires distributed, only 135 was returned and used for the analysis. The data gathered from the questionnaire administered was analyzed using descriptive statistics (mean and simple percentage, while the hypotheses were tested using the Pearson product-moment correlation co-efficient (PPMCC) at 0.05 alpha level to test for the influential relationship between variables. The study revealed that Autocratic leadership styles of management have a significant influence on employee’s satisfaction in the hospitality organizations, Management behavior of use of salary reduction have a significant influence on employee’s satisfaction, Giving extra work load for non-compliance have a significant influence on employee’s satisfaction and withdrawal of rest/off period have a significant influence on employee’s satisfaction. using suspension from official duties have a significant influence on employee’s satisfaction and Coercive management behavior have influence on employee’s satisfaction since all variable underpinning coercive behavior have effect on employee’s satisfaction. Based on the findings of this study, it was concluded that coercive management behavior, is not favorable to employees because in the long run it would have some level of effect on the employees satisfaction and it was recommended among others that organizations should adopt minimal level of coercive style in dealing with employees and not be too coerce in their behavior. This will make employees to feel a sense of respect for their personality.

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Keywords:

Coercive, Satisfaction, Management, non-compliance, leadership.