Citation:

Dogo, E. B., Asikhia, O. U., Amos-Fidelis, N. B, Makinde, O. G. "Operational Resilience, Critical Success Factor for Technological Performance" International Research Journal of Economics and Management Studies, Vol. 2, No. 2, pp. 352-363, 2023.

Abstract:

Changing manufacturing environment, crisis, and unprecedented shocks are threatening the technological performance of manufacturing businesses globally. The effect of these disruptive events are felt much more in the food and beverages manufacturing industry, as their activities are critical to national economic growth. Poor technological performance has been presumed to be caused by the absence of operational resilience proxied by technological resilience, recoverability, workplace resilience, disruption absorption, and resilient culture. Therefore, this study filled the highlighted gap by increasing our understanding of how operational resilience factors affect technological performance in the Nigerian food and beverage manufacturing sector. Descriptive and inferential statistics were used to assess the hypotheses posed in this study utilising primary data from a sample of 491 top, medium, and lower-level employees of food and beverage enterprises in Nigeria. The structured and modified questionnaire utilised for the study was found to be reliable and valid, and the Cronbach's alpha scores varied from 0.85 to 0.92. According to study results, technical performance is positively and significantly impacted by operational resilience dimensions of technological resilience, disruption absorption, and resilient culture. The study concluded that operations managers should adopt carefully operational resilience dimensions of technological resilience, disruption absorption and resilient culture to improve the level of technological performance of their companies.

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Keywords:

Disruption absorption, Operational resilience, Recoverability, Technological Performance, Resilient Culture.