Nostalgia Marketing Practices and Customer Repeat Purchase of Selected Fast-Moving Consumer Goods Firms in Lagos State, Nigeria


International Research Journal of Economics and Management Studies
© 2023 by IRJEMS
Volume 2  Issue 2
Year of Publication : 2023
Authors : Nwankpa, C. M., Egwakhe, J.A.
irjems doi : 10.56472/25835238/IRJEMS-V2I2P145

Citation:

Nwankpa, C. M., Egwakhe, J.A. "Nostalgia Marketing Practices and Customer Repeat Purchase of Selected Fast-Moving Consumer Goods Firms in Lagos State, Nigeria" International Research Journal of Economics and Management Studies, Vol. 2, No. 2, pp. 413-422, 2023.

Abstract:

The Fast-Moving Consumer Goods (FMCG) in Nigeria has been wavering due to low repeat patronage. As such, the study evaluates the effect of nostalgia marketing practices on customer repeat purchase of selected fast-moving consumer goods firms in Lagos State, Nigeria. Cross-sectional survey research design was adopted. The population was 893 management level employees and product distributors across the selected firms. A sample size of 564 was determined using the research advisor’s table. Data collected were analyzed using inferential (multiple and linear regression) statistics. Findings revealed that nostalgia marketing practices had significant effect on customer repeat purchase (Adj. R2 = 0.545; F (5, 508) = 123.771, p < 0.000). It was concluded that nostalgia marketing practices influence customer repeat purchase. The recommendation focused on incorporating nostalgia marketing strategies into marketing efforts to enhance customer repeat purchase behavior.

References:

[1] Adiele, U. U., & Grend, P. (2016). Impact of customer satisfaction on customer loyalty: A study of supermarket industry in Cape Town, South Africa. Mediterranean Journal of Social Sciences, 7(6), 303-310.
[2] Ahmad, Z., Jun, M., Khan, I., Abdullah, M., & Ghauri, T. A. (2016). Examining mediating role of customer loyalty for influence of brand related attributes on customer repurchase intention. Journal of Northeast Agricultural University (English Edition), 23(2), 89-96.
[3] Ahmed, Z. U., Johnson, J. P., Ling, C. H., & Fang, W. (2013). Determinants of customer loyalty and purchasing behavior for retail banking services: Evidence from the Indian market. Journal of Financial Services Marketing, 18(2), 145-157.
[4] Akgün, A. E., Senturk, H. A., Keskin, H., & Onal, I. (2020). The relationships among nostalgic emotion, destination images and tourist behaviors: An empirical study of Istanbul. Journal of Destination Marketing & Management, 16, 100355.
[5] Alpaslan, Y. Ü. C. E., SAMSA, Ç., & MERİÇ, K. (2019). Effects of Nostalgia Proneness on Consumer-Based Brand Equity: A Case Study on The Eastern Express. Mehmet Akif Ersoy Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 6(1), 199-212.
[6] Baltezarević, R., & Milić, B. (2021). Nostalgia in advertising: The effects of personal and historical nostalgia on consumers' brand attitudes. Journal of Marketing Communications, 27(1), 46-65.
[7] Barrett, F. S., & Janata, P. (2016). Arousal-Biased Competition in Memory: A Possible Reason for Nostalgia Preferences in Alzheimer's Disease. Journal of Alzheimer's Disease, 51(4), 1117-1130.
[8] Barrett, F. S., Grimm, K. J., Robins, R. W., Wildschut, T., Sedikides, C., & Janata, P. (2010). Music-evoked Nostalgia: Affect, Memory, and Personality. Emotion, 10(3), 390-403.
[9] Chen, X., & Qasim, H. (2021). Does E‐Brand experience matter in the consumer market? Explaining the impact of social media marketing activities on consumer‐based brand equity and love. Journal of Consumer Behaviour, 20(5), 1065-1077.
[10] Cheng, Q., & Yan, Y. (2022). Nostalgic messages in advertising: Effects on persuasion and the moderating role of product characteristics and personal memories. Journal of Business Research, 141, 401-409.
[11] Datta, H., Ailawadi, K. L., & Van Heerde, H. J. (2017). How well does consumer-based brand equity align with sales-based brand equity and marketingmix response?. Journal of Marketing, 81(3), 1-20.
[12] Eck, C. (2020). Nostalgia marketing: Development and validation of a scale to measure nostalgia proneness and its consequences for advertising. Journal of Marketing Communications, 26(4), 317-336.
[13] Fan, Y., Zhang, Y., & Yan, J. (2020). Nostalgia increases preference for majority-endorsed products: The moderating role of regulatory focus. Journal of Business Research, 108, 246-258.
[14] Fayvishenko, D. (2018). Formation of brand positioning strategy. Baltic Journal of Economic Studies, 4(2), 245-248.
[15] Festinger, L. (1957). A theory of cognitive dissonance. Stanford University Press.
[16] Grębosz-Krawczyk, M. (2018). The impact of nostalgia on the brand equity in economy with post-communist background. Economics and Sociology, 11(2), 216-228.
[17] Grebosz-Krawczyk, M. (2020). Consumer storytelling as an element of word-of-mouth communication of nostalgic brands: Evidence from Poland. Innovative Marketing, 16(3), 74–84.
[18] Hallegatte, S., Calvet, L. E., & Jouini, E. (2018). More retro, less quality: Impacts of retro branding on product evaluations. Marketing Letters, 29(4), 429- 440.
[19] Harborth, D., & Pape, S. (2020). How nostalgic feelings impact Pokémon Go players–integrating childhood brand nostalgia into the technology acceptance theory. Behaviour & Information Technology, 39(12), 1276-1296.
[20] Hartmann, B., & Brunk, K. H. (2019). Nostalgia in consumer behavior. Journal of Business Research, 101, 819-825.
[21] Heinberg, M., Katsikeas, C. S., Ozkaya, H. E., & Taube, M. (2020). How nostalgic brand positioning shapes brand equity: Differences between emerging and developed markets. Journal of the Academy of marketing Science, 48, 869-890.
[22] Hovland, C. I., Harvey, O. J., & Sherif, M. (1957). Assimilation and contrast effects in reactions to communication and attitude change. The Journal of Abnormal and Social Psychology, 55(2), 244.
[23] Hussain, S. A., & Alhabash, S. (2021). Nostalgic emotional valence and its effects on help-seeking in depression. An application of the theory of planned behavior. Health Communication, 36(13), 1731-1742.
[24] Hwang, J., & Hyun, Y. J. (2013). Investigating the Effects of Nostalgia on Customer Loyalty: The Moderating Role of Self-Concept. Journal of Hospitality Marketing & Management, 22(5), 505-524.
[25] Jain, V., Roy, S. K., Jain, R., & Das, G. (2019). Nostalgia in marketing communications: Scale development and validation. Journal of Business Research, 104, 230-243.
[26] Jian, G., Wang, D., Zhang, J., & Chen, X. (2021). The effects of travel constraints on tourist nostalgia: The mediating role of destination attachment and the moderating role of prevention regulatory focus. Journal of Travel Research, 60(2), 381-397.
[27] Jowsey, M. H. B. M., Wei, C. C., & Rahman, M. S. (2015). Determinants of Nostalgia Sensitivity in Nostalgic Driven Advertising. International Journal of Academic Research in Psychology, 2(1), 556–580.
[28] Ju, H., Kim, S., & Park, J. (2018). The effects of nostalgia advertising on consumers' responses: Moderating roles of nostalgia proneness and regulatory focus. Journal of Business Research, 85, 382-390.
[29] Ju, H., Lee, Y., & Park, J. (2016). The role of consumer nostalgia and advertising regulatory focus in persuasion. Journal of Advertising, 45(4), 427-438.
[30] Ju, H., Park, J., & Chae, H. (2017). The Effects of Nostalgia Advertising on Advertising Effectiveness: Focusing on the Mediating Role of SelfCongruence and Consumer Nostalgia. Journal of Advertising, 46(2), 269-280.
[31] Ju, I., Jun, J. W., Dodoo, N. A., & Morris, J. (2017). The influence of life satisfaction on nostalgic advertising and attitude toward a brand. Journal of Marketing Communications, 23(4), 413-427.
[32] Khan, I. U., & Hussainy, H. A. (2018). Nostalgia Advertising: Impact on Purchase Behavior and Mediating Role of Brand Loyalty. Journal of Marketing Communications, 24(6), 626-642.
[33] Khan, K., & Hussainy, S. K. (2019). Nostalgic Advertising and Purchase Behavior. Springer International Publishing. https://doi.org/10.1007/978-3-319- 93351-1_3
[34] Lammersma, M., & Wortelboer, P. (2017). Nostalgic Advertising: An effective tool to enhance memory for advertisements and brands. International Journal of Advertising, 36(3), 505-522.
[35] Lasaleta, J. D., Sedikides, C., & Vohs, K. D. (2014). Nostalgia weakens the desire for money. Journal of Consumer Research, 41(3), 713-729.
[36] Lasaleta, J. D., Sedikides, C., & Vohs, K. D. (2014). Nostalgia weakens the desire for money. Journal of Consumer Research, 41(3), 713-729.
[37] Lee, J. L., Kim, Y., & Won, J. (2018). Sports brand positioning: Positioning congruence and consumer perceptions toward brands. International Journal of Sports Marketing and Sponsorship, 19(4), 450-471.
[38] Li, S., Litchfield, A., & Blake, A. (2019). Nostalgic emotions evoked by personal and historical nostalgia: Assessing their role in consumer behavior. Journal of Business Research, 100, 381-392.
[39] Lubinski, D., & Benbow, C. P. (2021). Intellectual precocity: What have we learned since Terman?. Gifted Child Quarterly, 65(1), 3-28.
[40] Mathur, V., & Gupta, R. (2019). Repeat purchase behavior in offline and online retail formats: A study on antecedents and consequences. Journal of Retailing and Consumer Services, 48, 97-105.
[41] Merchant, A., Ford, J. B., & Sargeant, A. (2013). Nostalgia in the Digital Age: Targeting Consumers' Memories for Improved Marketing Strategy. Journal of Advertising Research, 53(1), 60-71.
[42] Merchant, A., Ford, J. B., & Sargeant, A. (2019). Conceptualizing the functions of nostalgia in an intergenerational context: A systematic review. Journal of Macro-marketing, 39(4), 441-457.
[43] Mohamad Jowsey, M. H. (2014). The determinants of nostalgia sentiment sensitivity in nostalgic driven advertising (Doctoral dissertation, Multimedia University).
[44] Muehling, D. D. (2013). A study of nostalgia, brand attitude, and brand equity. Journal of Consumer Marketing, 30(6), 548-558.
[45] Muehling, D. D., & Sprott, D. E. (2004). The Effect of Nostalgic Messages on Consumer Generated Thoughts and Intentions. Psychology & Marketing, 21(10), 799-820.
[46] Muehling, D. D., Sprott, D. E., & Vandenbosch, M. (2014). The Influence of Nostalgia Proneness on Consumers' Responses to Advertising Appeals. Journal of Advertising, 43(1), 31-42.
[47] Newman, D. B., & Sachs, M. E. (2020). Examining the mechanisms through which nostalgia promotes well-being. Personality and Social Psychology Bulletin, 46(6), 824-840.
[48] Nwiepe, N. F., & Ateke, M. O. (2016). Determinants of Customer Repeat Purchase Intention in the Nigerian Telecommunication Industry. International Journal of Research in Business Studies and Management, 3(5), 1-14.
[49] Nwokah, N. G., & Adiele, I. C. (2018). The Influence of Repeat Purchase Intention on Market Share and Growth of Service Companies in Nigeria. Journal of Advanced Research in Business and Management Studies, 9(1), 48-58.
[50] Olson, J. C., & Dover, P. A. (1979). Disconfirmation of consumer expectations through product trial. Journal of Applied Psychology, 64(2), 179-189
[51] Peyton, R. M., Pitts, S., & Kamery, R. H. (2003). Allied Academies International Conference. Academy of Organizational Culture, Communications and Conflict. Proceedings; Arden Vol. 8(2), 41-45.
[52] Rana, J., Paul, J., & Chattopadhyay, R. (2021). Nostalgia in advertising: A meta-analysis. Journal of Business Research, 124, 272-282.
[53] Raza, M. A., & Nawaz, M. M. (2011). Impact of job enrichment on employees' job satisfaction, motivation and organizational commitment: Evidence from public sector of Pakistan. 2 (3). 220-226.
[54] Reid, C. A., Green, J. D., & Wildschut, T. (2015). The Nostalgia Self-Report Questionnaire: Development and Psychometric Properties. Memory, 23(6), 809-823.
[55] Sedikides, C., & Wildschut, T. (2016). Nostalgia: A bittersweet emotion that confers psychological health benefits. The Wiley handbook of positive clinical psychology, 125-136.
[56] Setian, L., Alfiana, I., & Susetyo, D. H. (2013). The influence of product quality, service quality, ambient quality, and perceived value on customer patronage intentions in the Indonesian coffee shop industry. Procedia-Social and Behavioral Sciences, 81, 544-548.
[57] Shalehah, A., Trisno, I. L. O., Moslehpour, M., & Cor, P. K. L. (2019, July). The effect of Korean beauty product characteristics on brand loyalty and customer repurchase intention in Indonesia. In 2019 16th International Conference on Service Systems and Service Management (ICSSSM) (pp. 1-5). IEEE.
[58] Sherif, M., Sherif, C. W., & Nebergall, R. E. (1958). Attitude and attitude change: The social judgment-involvement approach. Philadelphia: W.B. Saunders Company.
[59] Shin, H., & Jeong, Y. (2022). Nostalgia marketing and consumer response: The moderating role of regulatory focus. Journal of Business Research, 136, 424-437.
[60] Skippari, M., Blomqvist, K., & Rajala, R. (2017). Loyalty program attributes and customer repeat purchase behavior. Journal of Retailing and Consumer Services, 37, 125-135.
[61] Thareja, A., & Jain, A. (2019). The effect of social media on consumer buying behaviour: A study of the fashion industry. International Journal of Marketing & Business Communication, 8(1), 16-22.
[62] Van Veckhoven, M. (2020). Strong visuals: Key to online success. Journal of Commerce and Management Thought, 11(2), 96-101.
[63] Veloutsou, C., Chatzipanagiotou, K., & Christodoulides, G. (2020). The consumer-based brand equity deconstruction and restoration process: Lessons from unliked brands. Journal of Business Research, 111, 41-51.
[64] Wen, N., Huang, L., & Wang, Z. (2019). Exploring the impact of nostalgia on brand attachment: The mediating role of brand trust. Journal of Retailing and Consumer Services, 48, 263-271.
[65] Wen, N., Qin, X., & Liu, M. (2019). Nostalgia marketing and consumer response: The mediating role of consumer emotions. Psychology & Marketing, 36(10), 885-897.
[66] Wen, T., Qin, T., & Liu, R. R. (2019). The impact of nostalgic emotion on brand trust and brand attachment: An empirical study from China. Asia Pacific Journal of Marketing and Logistics, 31(4), 1118–1137.
[67] Wildschut, T., Sedikides, C., Arndt, J., & Routledge, C. (2006). Nostalgia: Content, Triggers, Functions. Journal of Personality and Social Psychology, 91(5), 975-993.
[68] Wildschut, T., Sedikides, C., Arndt, J., & Routledge, C. (2010). Nostalgia: Content, triggers, functions. Journal of Personality and Social Psychology, 99(3), 378-391.
[69] Yang, C. C., & Liu, D. (2017). Motives matter: motives for playing Pokémon Go and implications for well-being. Cyberpsychology, Behavior, and Social Networking, 20(1), 52-57.
[70] Youn, S., & Dodoo, N. A. (2021). The effect of nostalgia on consumer attitudes and behavior: A meta-analysis. Journal of Business Research, 132, 688- 700.
[71] Zou, X., Lee, M., Wildschut, T., & Sedikides, C. (2019). Nostalgia increases financial risk taking. Personality and Social Psychology Bulletin, 45(6), 907- 919.

Keywords:

Customer Repeat Patronage, Fast-Moving Consumer Goods, Nostalgia Marketing Practices.